The J Balvin show scheduled for May 6th, 2022 at Toyota Center has been postponed and a new date will be announced soon. 

Ticketholders are encouraged to hold on to their tickets, as they will be honored at the new date. 

Once new dates are announced, a 30-day refund period will open for any patrons who purchased their tickets through Toyota Center ONLY and are interested in a refund. 

An email relaying the new concert date will be sent to all ticket holders when it is announced. 

We look forward to seeing you at Toyota Center soon.

All dates, times, acts and ticket prices are subject to change without notice

*Opening acts may change without notice, but is not a condition of sales/refunds.

Online ticket sales end 2 hours before the ticketed start time. Please visit our Box Office on the night of the show for available tickets. (Subject to availability.)
 

Full vaccination or negative test result: 

The Jose Tour 2022 promises to be an out of this world tour and the event organizer has instituted COVID-19 safety protocols to promote the health and safety of all fans, crew and working personnel.  In order to gain entry into Toyota Center, all guests will be required to show proof of full vaccination against COVID-19 or a negative COVID-19 test result. People are considered fully vaccinated for COVID-19: two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or other vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson/Janssen). COVID-19 PCR and antigen tests are acceptable. Proof of vaccination or negative test can be presented in the form of: (1) a photo of the vaccine card or negative test result on a phone; or (2) the hard copy of the physical vaccination card or negative test result. Please continue to check back as the concert date approaches, as this information may change (e.g. based on guidance from public health officials).

Toyota Center FAQs:

What is AXS Mobile ID?

With mobile ticketing through AXS, you’re able to keep your tickets securely stored in your AXS App until it’s time for your event and enter with a quick and simple scan. Easy!

How do I get the AXS App?

The AXS App is free to download and available in the App Store or Google Play. To login, use the same email address you used when purchasing your tickets. You can also download the Houston Rockets app to enter Toyota Center for events. 

How do I use the AXS App to enter the building?

• Open the AXS App
• From the “Home” screen tap the ticket icon at the bottom of the screen
• Login to your account entering the email address used to purchase the tickets
• (If you can’t remember your password, tap Forgot Password and follow the instructions sent to your email)
• Browse your upcoming events and tap the one you want to view
• Tap “View Barcode” and present QR code at the door to be scanned for entry to Toyota Center

How do I access my Parking pass?

Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage.

Can I print my tickets?

AXS Mobile ID tickets are digital and cannot be printed for venue entry.

Are screenshots of the barcode valid for entry?

No, tickets must be scanned through the AXS App.

Can I have multiple tickets on one phone?

Yes. However, we recommend that you transfer tickets to each person attending the event.

What if I don’t have a smartphone?

Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office.

How far in advance can I access my tickets?

Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. Ability to transfer and/or sell tickets varies by show and is subject to change.

What should I bring to an event?

• Your phone
• Wallet with photo ID
• The card you used to purchase your tickets

What if I need help on an event day?

Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you.

How do I transfer tickets?

Transferring tickets allows you to send tickets electronically to anyone with a valid email address. Once the recipient logs in and accepts the tickets, they will be able to view the barcode.

• Tap the ticket icon at the bottom of the screen
• Browse your upcoming events and tap the one you want to view
• Tap "Transfer"
• Enter the recipients first & last name followed by their email address
• Tap 'Continue'
• Review the information and tap 'Transfer'

The recipient will receive an email with a link to download the AXS app and retrieve their tickets.

What is the venue Bag Policy?

No bags are allowed except for medical reasons, diaper bags, and a clutch smaller than 5.5" X 8.5" for all events.