• Lexus Lounge: Courtside Suite ticket holders, Courtside Seat ticket holders and Lexus Lounge pass holders.
• Courtside Suites: Courtside Suite ticket holders.
• Main Concourse: All ticketed guests.
• Club Lounges: Courtside, Traditional Suite and Club Seat ticket holders.
• Lower Suites: Traditional Suite ticket holders.
• Sire Spirits Social Club: Suite/Club seat ticket holders, ledge dining ticket holders and ticketed guests with reservations.
• Upper Suites: Traditional Suite ticket holders.
• Upper Concourse: All ticketed guests.

View Accessibility Guide

Toyota Center meets or exceeds all public facility structural and service requirements as set forth in the Americans with Disabilities Act.

• Assisted Listening Devices: Available for hearing impaired guests at any Guest Relations location. Identification will be required to check out the device.
• Accessible Drop Off: LaBranch Street south of Polk St at the Arena curbside and on Bell Street underneath the Skybridge at the South of end of the Arena.
• Accessible Parking: Toyota Tundra Parking Garage is adjacent to the Arena on Bell Street. Accessible parking in the garage varies per event. Accessible parking may also be available in the surrounding independent parking lots.
• Captioning: Real-time captioning will only be provided when requested. To make arrangements for closed-captioning, please contact a guest services representative at least 48 hours in advance of attending an event at Toyota Center by calling 713-758-7230.  

Guest Relations Booths can be found:
- Main Concourse - Across from Sections 112 & 125
- Upper Concourse - Across from Section 434

For more information, please contact guestservices@rocketball.com

Toyota Center
1510 Polk
Houston TX 77002
Main Phone Number: 713-758-7200

For your Customer Services needs while at an event at Toyota Center, text TCHELP to 59925.

No alcohol may be brought into Toyota Center. Alcoholic beverages may be purchased inside the arena. All persons must be age 21 or older and provide legal identification to purchase alcoholic beverages. Alcohol purchases are limited to two (2) beverages per buyer for most events. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of Toyota Center management. Typically, no alcoholic beverages will be sold after:

• Rockets- Start of the 4th quarter
• Concerts - Varies per event
• Sire Spirits Social Club - Last call will be made 45 minutes following the conclusion of the event; restaurant will remain open for another 15 minutes (varies by event)
• East & West Frost Club Seats - Last call will be made 45 minutes following the conclusion of the event; while the club will remain open for another 15 minutes (varies by event)

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities.

To place requests for in-game announcements during Houston Rockets games, please email guestservices@rocketball.com. Your request will be forwarded to the appropriate persons.

Axs Mobile ID is the exclusive electronic ticketing system of the Houston Rockets and Toyota Center. Axs Mobile ID serves as a trusted method of ticket delivery, offering guests convenient options of transferring tickets to another guest, or shopping the marketplace for access to sold-out games and third-party events. To enter the building using Axs Mobile ID, guests simply can use the Houston Rockets mobile app or AXS Ticketing app. A Guest Services Representative will scan your barcode from the app to enter. Guests will receive a seat locator to identify seats.  For more information about Axs Mobile ID please call 713-758-7200.

Baby change facilities are located in all public restrooms. In addition, family service rooms are located throughout the arena on the Main and Upper Concourses.

Toyota Center encourages fans to travel light and not bring bags. If fans choose to bring bags, permitted items include bags no larger than 4" x 6" x 2", diaper bags and medical bags (subject to search upon entry).

Bag Check: If fans choose to bring a bag that will not be allowed inside the arena, there will be lockers on site for rent. Binbox lockers are located outside of Team Shop and Skybridge entrance on Level 3 of the Tundra Garage. Pricing starts at $10.00 per checked bag which is non-refundable. Debit/credit and mobile payment, such as Apple or Google Pay, are acceptable forms of payment. Toyota Center is a cashless venue and no cash will be accepted at Binbox locations.

Toyota Center has a “No Re-Entry” policy for all events and bags will not be accessible during the event. Bag check opens the same time as arena doors for each event and closes 60 minutes post-event. Bags remaining after bag check closes will be returned to Lost & Found. Guests inquiring about Lost & Found items post-event should contact Toyota Center Guest Relations at 713-758-7230 or guestservices@rocketball.com . Toyota Center assumes no responsibility for lost items at any event. 

Banners, signs and flags are allowed in the Toyota Center, but may not be any larger that 11" x 17". Banners, signs and flags may not be displayed during play due to sight restrictions. Banners, signs and flags may not be hung or fastened anywhere in the arena. Poles to display banners or flags are prohibited. Banners, signs and flags may not be political or commercial in nature, obscene, or cause any disturbance with other fans. Toyota Center reserves the right to remove any banner, sign or flag without exception.

The Box Office is located in the northwest corner of the arena off La Branch Street. Inside sales windows are accessible during events and are located across from Section 111. The Box Office contains 12 outside windows and 8 inside windows.

Box Office Hours

• Monday- Friday:   10am - 5pm
• Saturday - Sunday: We are currently closed unless there is an event happening on these days. In those instances, we will be open starting at Noon. 

Tickets will be delivered digitally through AXS Mobile ID. No paper tickets will be given.

• Call Center (866-446-8849)
  Monday - Saturday – 9am - 9pm 
  Sunday – 10am - 6pm

For ticket information, see Events & Tickets.

Professional cameras are prohibited at all events in Toyota Center unless accompanied by an appropriate media credential. Cameras containing lenses (not to exceed 4 inches in length) with no flashes may be allowed for some events. Video cameras and audio recorders are prohibited in Toyota Center unless specifically approved. Please check in advance by calling 713-758-7200.

All point of sales at Toyota Center are now cashless. Guests should prepare to use a credit card or contactless payment option when attending an event inside the arena. Please note:

• Cash can be exchanged for Virtual Currency at the Box Office and it is accessible through the Rockets App. 
• Virtual Currency can only be used for Concessions. 
• Virtual Currency is nonrefundable, but it does not expire.

Lost children/parents should be escorted to the nearest Guest Relations Booth to notify arena security. Arena security will arrange search procedures. Toyota Center Guest Relations also offers a child identification program to help reunite lost children with their parent/guardian.

Guest Relations Locations:

• Main Concourse - Across from Section 112 & Section 125
• Upper Concourse - Across from Section 434 (may be closed for certain concerts)

Children less than 36" tall generally do not need a ticket to enter the arena, provided the child sits on the lap of an adult. However, some events will have a different policy regarding children’s need for a ticket for entry. Please check in advance by calling 713-758-7200.

Limited to 2,900 seats between the basketball baselines, club seats take you up close to the action while maintaining your comfort with extra-wide seat space and ample legroom. Houston Rockets club seat holders enjoy VIP parking in the Toyota Tundra Garage, private sky bridge entrance into Toyota Center, opportunities for pre-sales to premium Toyota Center concerts and family shows and priority for suite rentals for special Toyota Center concerts, family shows or Rockets games. Additionally, club seat holders receive access to Frost East Club and Frost West Club, access to the Sire Spirits Social Club, unparalleled customer service, unbeatable hospitality and exclusive food and beverage options. Information regarding the purchase of Club Seats is available at Ticket Services booth located near main escalator. Club Seats are located on the main concourse at Sections 105-109 and Sections 118-122.

The Clutch City Foundation is the organization encompassing all Rockets community initiatives. Its mission is to make a difference in the lives of those who are less fortunate-especially children. Foundation efforts are focused on three primary areas: Education, Grassroots Basketball, and Grassroots Outreach.

For more information regarding Clutch City Foundation initiatives, please contact Sarah Joseph, Director of Community Relations, at 713-758-7200.

• Service Level - Lexus Lounge
• Main Concourse - Frost Clubs East & West
• Upper Suites - Main Concierge Desk located at Sky Bridge

Located at the North end of the Main Concourse behind Section 113, the Corona Beach House is open to all arena guests and features a full bar, featuring Corona & Modelo, and is the perfect place to find your beach at the Toyota Center!

Interactive sports-themed space located at the North end of the Upper Concourse includes a replica of Center Court, vertical jumps, replica player lockers, interactive kiosks as well as many other games. The Children's Memorial Hermann Sky Court is open for all Rockets games.

The Children's Memorial Hermann Sky Court is complete with a party room great for birthday parties. If interested in booking a birthday party during a Rockets Home game call 713-627-DUNK. 

For your Customer Services needs while at an event at Toyota Center, text TCHELP to 59925.

Toyota Center, Levy Restaurants and Anheuser-Busch have combined to offer guests the opportunity to sign up as a Designated Driver during events at Toyota Center. Please see any Guest Relations Booth to register for this program.

Toyota Center is conveniently located in Downtown Houston. Please visit our Directions page for detailed instructions and maps of the area.

Toyota Center strives to create a very positive environment for all guests. All guests entering Toyota Center must wear a shirt and shoes for their safety. Guests wearing obscene, offensive, indecent, or inappropriate clothing will not be permitted to enter. Toyota Center reserves the right to determine what clothing is obscene, offensive, indecent, or inappropriate without any liability. For the safety and enjoyment of all guests, costume masks which conceal any part of the face may not be worn while in attendance at any Toyota Center event. For questions, please call 713-758-7230.

• Main Concourse- Across from Sections 103, 112, 124
• Main Concourse- Frost Club West (restricted access to Lexus Lounge only)
• Lower Suites- Across from Suites 201, 240, Party Suite 1
• Upper Suites- Across from Suite 301, 340, beyond Suite 320
• Upper Concourse- Across from Sections 405, 415, 431

Please visit our Employment page for a listing of open employment positions.

Toyota Center is committed to providing the highest standard of safety for our visitors and employees. Emergency response procedures have been developed to address an emergency or crisis that might arise at Toyota Center or surrounding areas that may affect the arena operation.

In the event of an emergency, a message may be delivered to arena guests by calling 713-758-7200. As there are no procedures for paging guests, so please have seating information available when you call.

Escalators are available to provide easy access to all levels. Escalators located across from Section 110, near the LaBranch Entrance, provide access to the Upper Concourse for general public use. Escalators located in the Frost East & West Clubs provide restricted access to the Lower and Upper Suites.

For guests with children, family restrooms are located next to all public restrooms throughout the arena on the Main and Upper Concourses.

Certified EMS services are available at all arena events. First Aid stations are located across from Section 123 on the Main Concourse and across from Section 433 on the Upper Concourse. Please contact any Toyota Center team member if you need assistance.

• Rockets games
  • Weekday Games (Monday - Friday) Door Times will be 1 hour before tip-off
  • Weekend Games (Saturday - Sunday) Door Times will be 1.5 hours before tip-off
• All other events - Gates open 60 minutes before the event unless otherwise explicitly noted

Please check in advance by calling 713-758-7200.

Toyota Center and the Houston Rockets are leaders in the Houston community on environmental best practices and aim to drive community activation on environmentally responsible behavior changes.  To learn more about how Red Nation goes green, please visit our Green Initiatives page. 

For concerts and shows, group discounts may be available for groups of 10 or more people. For Rockets games, groups of 15 or more are eligible for discounts. For more information about group sales, please visit our Group Sales page.

Toyota Center is committed to creating a safe, comfortable, and enjoyable sports & entertainment experience.  Toyota Center guests have a right to expect an environment where:

• Players respect and appreciate each and every guest
• ​Guests will be treated in a consistent, professional and courteous manner by all arena and team personnel.
• Guests will enjoy the entertainment experience free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner.  Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests who engage in fighting, throwing objects or attempting to enter the court, stage, etc. will be immediately ejected from the arena and subject to arrest.
• Guests will smoke in designated smoking areas only.
• There will not be any obscene or indecent messages or signs on clothing.
• Guests will comply with requests from arena staff regarding arena operations and emergency procedures.
• Guests will also be responsible for their own good time by reporting inappropriate behavior.

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or guest services staff member.  Guests who choose not to adhere to these provisions will be subject to ejection without refund, and revocation of season tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution.

There are Guest Relations Booths located throughout the arena. They are staffed with knowledgeable Guest Relations Representatives who will assist you with your questions and concerns.

Guest Relations Locations

• Main Concourse - Across from Sections 112 & 125
• Upper Concourse - Across from Section 434

There are several hotels located in the downtown Houston area that provide easy access to Toyota Center. More information can be found by calling the Greater Houston Convention and Visitors' Bureau at 713-437-5200.

Located on the Event Level behind the Rockets Bench underneath Section 116 this exclusive club is available to all premium floor seat guests.

Toyota Center has partnered with KultureCity to make all of the programs and events that the arena hosts sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with a sensory issue that visits Toyota Center.

Sensory Bags
Sensory bags, equipped with noise canceling headphones (provided by Puro Sound Labs), fidget tools, verbal cue cards (produced in conjunction with Boardmaker) and weighted lap pads are available to all guests at Toyota Center who may feel overwhelmed by the environment.

Sensory Room
In conjunction with KultreCity & The Price Fund, we have a sensory room located on the Main Concourse across from near section 125, across from the Quad D elevator. The Sensory Room provides a quick sensory refuge for those with sensory needs.  It is a great place to step away, decompress for 10-15 minutes, and then go back to enjoying the event.  Two bean bag chairs are located inside, so one to two guests can comfortably utilize the space.  To access the Sensory Room, please visit the Guest Relations booth at Bell Street, across from Section 125 / 126.

Prior to attending an event, families can download the free KultureCity App where one can view what sensory features are available and where they can access them. Also, on the App is the Social Story which will provide a preview of what to expect while enjoying an event at Toyota Center.

Please visit our Guest Services Booth at the La Branch Entrance at Toyota Center for more information.

An exclusive club tucked underneath the West lower bowl on the event level, the innovative Lexus Lounge and 14 Courtside Suites offer a unique combination of exclusive entertainment and hospitality space. 

If you choose to bring a bag that will not allowed inside the arena, there will be lockers on site for you to rent. Binbox lockers are located between the La Branch Street entrance and Team Shop. Pricing starts at $15.00 per checked bag which is non-refundable. Debit/credit and mobile payment, such as Apple or Google Pay, are acceptable forms of payment. No cash will be accepted. Toyota Center has a “No Re-Entry” policy for all events and bags will not be accessible during the event. Bag check opens the same time as arena doors for each event and closes 60 minutes post-event. Bags remaining after bag check closes will be returned to Lost & Found. Guests inquiring about Lost & Found items post-event should contact Toyota Center Guest Relations at 713-758-7230 or guestservices@rocketball.com . Toyota Center assumes no responsibility for lost items at any event. 

If you lose an item during an event, please contact Toyota Center Guest Relations for assistance. Found items can be turned in to any Guest Relations Booth. Unclaimed items will be donated to charity after 30 days. For assistance on non-event days, please contact the Guest Relations Department at 713-758-7230.

For lost tickets, guests must contact their point of purchase. For stolen tickets, guests should contact local law enforcement first, then their point of purchase.

Houston Clean (www.HoustonClean.com) unifies the individual efforts of businesses to present consistent operating guidelines to visitors. These guidelines serve as a baseline commitment to practice recommended health safety protocols in alignment with orders issued by federal, state and local officials, as well as the Center for Disease Control (CDC).  

Houston’s hospitality, sports, entertainment, and transportation industries are committed to health and safety. Major venues and events are working in a collaborative and unified fashion to restore the community's confidence in safely attending and working events.

The team shop is located on the Main Concourse across from Section 113. Merchandise may also be purchased across from Section 126 and various portable locations. Suite and Club Seat holders may purchase merchandise from the stands located in the club lounges and at the sky bridge merchandise stand. The Rockets Team Shop is open on Tuesdays and Wednesdays from 11am-5pm but is closed to the general public on all event days. Shop online 24/7/365 at RocketsShop.com. 

To inquire about singing the National Anthem at a Houston Rockets game, please email GuestServices@rocketball.com. Your request will be forwarded to the appropriate persons.

Mamava pods presented by Children’s Memorial Hermann provide breastfeeding parents with a private, clean, and comfortable space to pump or nurse—at work and on the go.

• Pod A (ADA): East Main Concourse 
• Pod B (Original): Upper Concourse next to Children’s Memorial Hermann Sky Court
• Can access additional information and instructions via the Mamava mobile app

Toyota Center is operated by Clutch City Sports & Entertainment.

The selling or sampling of merchandise, food, beverages, tickets or other items on the property without written Toyota Center authorization is strictly prohibited.

A 2,500 space parking garage is located adjacent to Toyota Center for Suite and Club Seat holders with parking passes for Rockets games. Parking passes can be purchased for concerts through the box office. Approximately 10,000 parking spaces are located within a few blocks, providing easy access to Toyota Center. The Tundra Garage opens for event parking 1.5 hours before each event's scheduled door time. 

Downtown Parking Map

See Animals.

Become a TC Insider to gain access to exclusive member benefits such as presale opportunities, ticket offers, and advance event information.  Visit our Become an Insider page to join. 

Reliant Charging Stations Are Now Located At Sections 102, 112, 413, & 433.

• Rent A Power Pack
• Take it with you and charge anywhere in the arena
• Return the power pack on your way out

Free rentals for Reliant customers*
*Free rental applies to first day only

Toyota Center has several spacious banquet rooms available for private events. Please call 713-758-7215 or email eventbooking@rocketball.com for information regarding rental arrangements.

For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: alcoholic beverages, illegal drugs, food, drinks, glass/plastic/metal containers, video recorders, audio recorders, laptops, fireworks, laser pointers, backpacks, coolers, knives, weapons of any type, baby seats or carriers, unauthorized noise makers, glitter, confetti, streamers, helium balloons, basketballs, beach balls, parcels or packages, inflatables, personal motorized transporters (SkyWalkers), selfie sticks, GoPros, luggage, detachable phone lights or large bags of any kind. 

Toyota Center encourages fans to travel light and not bring bags. Permitted items include bags no larger than 4” x 6” x 2", diaper bags and medical bags (subject to search upon entry).

Bag Check:
Bags can be checked at our Binbox storage lockers outside of the Team Shop entrance or Skybridge entrance located on Level 3 of the Tundra Garage.

If you choose to bring a bag that will not allowed inside the arena, there will be lockers on site for you to rent. Binbox lockers are located outside of Team Shop or Skybridge entrance on Level 3 of the Tundra Garage. Pricing starts at $10.00 per checked bag which is non-refundable. Debit/credit and mobile payment, such as Apple or Google Pay, are acceptable forms of payment. No cash will be accepted. Toyota Center has a “No Re-Entry” policy for all events and bags will not be accessible during the event. Bag check opens the same time as arena doors for each event and closes 60 minutes post-event. Bags remaining after bag check closes will be returned to Lost & Found. Guests inquiring about Lost & Found items post-event should contact Toyota Center Guest Relations at 713-758-7230 or guestservices@rocketball.com . Toyota Center assumes no responsibility for lost items at any event. 

In case of an emergency, patrons may visit the Guest Relations booths to make a phone call.

Toyota Center is conveniently located near Metro routes that provide easy access to events. More information can be found by calling the Houston Metro at 713-635-4000 or by visitng the Public Transportation page.

Re-entry is not permitted at Toyota Center. If you leave the arena, you may not re-enter unless you have an unused ticket.

Restrooms are located throughout Toyota Center for your convenience. All restrooms meet or exceed ADA specifications.

• Toyota Center scoreboards and video boards were manufactured and installed by Panasonic and ANC. 
• The scoreboard system consists of a centerhung multi-display system, endhung displays, a three-level ribbon displays encircling the seating bowl, an outdoor marquee, and six vomitory bulkhead displays. 
• The centerhung scoreboard features are: Two 4mm sideline displays, 30’-3” x 49’-2” 
  • Two 4mm baseline displays, 30’-3” x 30’-3” 
  • Two sideline underbelly displays, 10’-1” x 45’-5” 
  • Two baseline underbelly displays, 10’-1” x 26’-7” 
  • Each 10mm endhung screen is 14’ tall by approximately 53’ wide. 
• The 360-degree ribbon display is approximately 2’6” tall by 960’ in length. Two additional ribbon displays run each sideline fascia. 
• Six vomitory displays (three at each end of lower bowl), measuring 2.52’ x 5.67’. 
• The LED marquee is located outside the LaBranch entrance. City ordinance permits display of still images only, with no transitions between frames and a minimum hold time of eight seconds. The marquee measures 9’5” tall by 33’7” wide. 

In the interest of guest and staff safety, a search process is required for all events in order to prevent guests from bringing into the arena unauthorized and prohibited items. Guests who refuse to submit to the search process shall be refused entry. Security officers will conduct these searches.

18,300 for basketball and varies for concert.

In a continuing effort to improve the fan experience and provide a safer environment for all guests, Toyota Center employs the use of EVOLV security screening technology and/or walk-through magnetometers at all entrances. We ask that all fans keep this in mind when making plans for arrival time at Toyota Center. Fans entering through EVOLV will not have to remove small items from their person while walking through, unless subjected to secondary screening. Fans entering walk through metal detectors will need to place their cell phones, cameras, and keys on a security table prior to walking through the metal detector, but will not need to remove their shoes, belts, coins, watches or jewelry, as required at airports.  To help expedite the process, fans are advised to only bring items they will absolutely need for the event and plan travel and arrival times accordingly.

The nationwide "If You See Something, Say Something™" public awareness campaign - is a simple and effective program to raise public awareness of indicators of terrorism and terrorism-related crime, and to emphasize the importance of reporting suspicious activity to the proper local law enforcement authorities.  To report suspicious activity, see the nearest Usher/Ticket Taker, Security or Police officer.

Toyota Center has partnered with KultureCity to make all of the programs and events that the arena hosts sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with a sensory issue that visits Toyota Center.

Sensory Bags
Sensory bags, equipped with noise canceling headphones (provided by Puro Sound Labs), fidget tools, verbal cue cards (produced in conjunction with Boardmaker) and weighted lap pads are available to all guests at Toyota Center who may feel overwhelmed by the environment.

Sensory Room
In conjunction with KultreCity & The Price Fund, we have a sensory room located on the Main Concourse across from near section 125, across from the Quad D elevator. The Sensory Room provides a quick sensory refuge for those with sensory needs.  It is a great place to step away, decompress for 10-15 minutes, and then go back to enjoying the event.  Two bean bag chairs are located inside, so one to two guests can comfortably utilize the space.  To access the Sensory Room, please visit the Guest Relations booth at Bell Street, across from Section 125 / 126.

Prior to attending an event, families can download the free KultureCity App where one can view what sensory features are available and where they can access them. Also, on the App is the Social Story which will provide a preview of what to expect while enjoying an event at Toyota Center.

Please visit our Guest Services Booth at the La Branch Entrance at Toyota Center for more information.

Toyota Center's Sire Spirits Social Club located on the Lower Suites level features hardwood floors, a sparkling display kitchen, and views of all the action.

For $55, enjoy a spectacular “Chef’s Table” buffet featuring a variety of cuisines from Levy Restaurants with features from the Landry’s Group of restaurants. Open for dining during all home Houston Rockets games.

For Houston Rockets Games:
The Sire Spirits Social Club opens 90 minutes prior to tip-off, and remains open until the beginning of the third quarter.

Sire Spirits Social Club Reservations:
Make your reservations during the Houston Rockets season by calling 713-758-7534 or clicking HERE.

Smoking of any kind, including the use of e-cigarettes and vaporizers, is prohibited inside Toyota Center, including all premium seating, dining, and entertainment areas.  A designated smoking area outside the arena is accessible on the Main Concourse level through doors near Section 117.

Toyota Center houses a state-of-the-art sound system that is adaptable to a wide array of sporting events.

Individuals and corporations can become a part of our BIG family. A select group of companies have the opportunity to harness the power of the Houston Rockets and Toyota Center to impact their marketing. Opportunities include: arena signage, television and radio advertising, promotional programs, athlete appearances, tickets, hospitality, and much more. Please send direct inquiries to Dawn Keen at dawnk@rocketball.com.

Stroller use is permitted inside Toyota Center but is restricted to concourse areas. Strollers can be checked in and stored at any Guest Services booth. 

The Traditional Suites are ideal for companies and individuals who wish to provide the best in sports and entertainment hospitality to their clients and employees. For more information regarding the purchase or event rental of a suite, contact suites@rocketball.com.

Please note: Team Shop Is Closed On Concert & Event Days

Store Hours

• Tuesday: 11:00 AM - 5:00PM CST
• Wednesday: 11:00 AM - 5:00PM CST
• Thursday: Closed
• Friday: Closed
• Saturday: 10:00 AM - 3:00PM CST
• Concert & Event Days: Closed

Address: 1510 Polk St, Houston, TX 77002
Store Entrance: lobby located on Polk Street
Phone: 713-758-7770
Online Shop: https://rocketsshop.com/

There are 140 HD flat screen TVs located throughout the suites, restaurant and club lounges. Additionally, there are HD flat screens throughout the main and upper concourses for our guests to watch as they get refreshments from concessions. Toyota Center has over 450 flat screen TVs to insure our guests don’t miss any exciting Rockets action even if they have to leave their seats.

Tickets may be purchased at the Toyota Center Box Office or through this Toyota Center website. Additional information, including a review of the online ticket purchase process is available at our How To Buy Tickets page.

Information regarding season ticket purchases may be obtained at the information table located on the Main Concourse during Rockets games, or by calling 713-758-7200. 

Toyota Center may be able to provide American Sign Language translator services to ticketed guests with at least 7 days' notice. Please contact the Guest Services Department at guestservices@rocketball.com prior to the event you are attending to make advance arrangements. 

Contact GuestServices@rocketball.com for potential tour opportunities. At this time we are not offering public tours. 

For your Customer Services needs while at an event at Toyota Center, text TCHELP to 59925.

Our Uber and Lyft Zone is along Polk St. in front of the Polk St. Entrance for pickup and drop-off.

All point of sales at Toyota Center are now cashless. Guests should prepare to use a credit card or contactless payment option when attending an event inside the arena. Please note:

• Cash can be exchanged for Virtual Currency at the Box Office and it is accessible through the Rockets App. 
• Virtual Currency can only be used for Concessions. 
• Virtual Currency is nonrefundable, but it does not expire.

For your convenience, water fountains are located on all concourse levels throughout the arena.

Complimentary wheelchair escorts are provided through Guest Relations. Please ask any Toyota Center Team Member for assistance or call 713-758-7230 with any questions. Please visit our Accessibility Guide page for additional details.

Guests can pick up Will Call tickets at any time during Box Office hours. Photo identification is required to pick up tickets. (See Box Office.)